Securus Mobile 3.12.5

Securus Technologies, Inc – Freeware – Android iOS
out of 19414 votes

Securus Mobile: Secure Communication at Your Fingertips

Peter Salakani

01/31/2025

Securus Mobile provides a reliable platform for staying connected with incarcerated loved ones, offering features that prioritize security and ease of use.

The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version.

The app offers a range of features to easily set up and manage our incarcerated connection services:

Create a Securus Online account (required for app and website access)
Change password and 4-digit PIN
Set up security questions for easy password reset

Video Connect®

Enroll in Video Connect and schedule a video session with an incarcerated individual remotely from anywhere in the world with Wi-Fi or cellular data service at all Securus sites that offer Video Connect
Enroll in Video Connect subscriptions (where available)
Access and view your upcoming scheduled video sessions
Sync details of upcoming video sessions with your calendar
Receive notifications for upcoming video sessions
Manage photos for identification, view transaction history, and manage credit/debit cards
Test Wi-Fi/cellular connection to determine the quality of Video Connect
For best results and to reduce echo, use a headset or earbuds with a microphone for Video Connect

Prepaid Calling Account Management for You

AdvanceConnect - fund this account to receive calls to the phone numbers you choose from your contact. You can:

Enroll and add funds to AdvanceConnect account to always be ready for a call
Select a call subscription package (where available)
See available funds
Add or change phone numbers that can receive calls
View call details and transaction summary
View the last call attempt to a number
Block or unblock calls
Enroll in AutoPay or TextPay
Update or change credit/debit card information

Securus Debit - deposit funds to this account for your contact to use for:

Calling any number they choose
Purchasing music, games, and movies for their tablet
Scheduling and paying for a Video Connect session
Purchasing stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services

eMessaging™

Sign up and purchase 'stamps'
Send and receive messages
Send and receive eCards - digital greeting cards to encourage and uplift
Attach photos to messages
Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
Multiple attachments – attach up to 5 eCards and photos to your message
Transfer stamps to your contact or prepay for them to reply
Send a 30-second VideoGram
Feature availability varies by facility

Text Connect - send and receive short text messages. Limited availability.

Overview

Securus Mobile is a Freeware software in the category Internet developed by Securus Technologies, Inc.

The latest version of Securus Mobile is 3.12.5, released on 07/04/2024. It was initially added to our database on 09/16/2023.

Securus Mobile runs on the following operating systems: Android/iOS.

Users of Securus Mobile gave it a rating of 5 out of 5 stars.

Pros

User-friendly interface that simplifies navigation for all users.
Allows remote access to inmate information and communication services.
Supports various communication methods, including video calls, messaging, and emailing.
Provides real-time notifications regarding inmate status and account updates.
Includes a secure payment platform for adding funds to inmate accounts.
Offers customer support for troubleshooting and assistance.

Cons

Limited availability depending on correctional facility policies.
Potential high costs associated with communication services.
Technical issues may arise, leading to connection problems during video calls.
Could be less effective for users with poor device specifications or slow internet speeds.
Privacy concerns regarding data handling and security measures.
Requires users to create and maintain an account, which may deter some users.

FAQ

What is Securus Mobile?

Securus Mobile is a mobile application provided by Securus Technologies that allows users to manage their inmate communication and access important information from their smartphones.

How do I download the Securus Mobile app?

You can download the Securus Mobile app from the Apple App Store for iOS devices or Google Play Store for Android devices.

Is there a cost to use Securus Mobile?

While downloading the app is free, there may be fees associated with services such as phone calls, video visitation, or messaging.

Can I use Securus Mobile to send messages to an inmate?

Yes, Securus Mobile allows you to send secure messages to inmates who are enrolled in the messaging service.

What features are available on Securus Mobile?

Features include video visitation, sending messages, checking account balances, scheduling visits, and making payments.

Is Securus Mobile available in all correctional facilities?

Securus Mobile is available in many facilities that have integrated Securus Technologies services, but availability may vary by location.

How can I create an account for Securus Mobile?

You can create an account by visiting the Securus Technologies website or through the app itself by following the registration prompts.

Can I receive notifications through Securus Mobile?

Yes, users can receive notifications related to visits, messages, and account activity through the app.

Is my information secure on the Securus Mobile app?

Yes, Securus Technologies employs industry-standard security measures to protect user data and communication within the app.

What should I do if I encounter issues with the app?

If you encounter issues with Securus Mobile, you can contact Securus Technologies customer support for assistance or consult the FAQ section on their website.

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

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