Securus Mobile 3.12.5

The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version.

The app offers a range of features to easily set up and manage our incarcerated connection services:

• Create a Securus Online account (required for app and website access)
• Change password and 4-digit PIN
• Set up security questions for easy password reset

Video Connect®

• Enroll in Video Connect and schedule a video session with an incarcerated individual remotely from anywhere in the world with Wi-Fi or cellular data service at all Securus sites that offer Video Connect
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history, and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine the quality of Video Connect
  For best results and to reduce echo, use a headset or earbuds with a microphone for Video Connect

Prepaid Calling Account Management for You

AdvanceConnect - fund this account to receive calls to the phone numbers you choose from your contact. You can:

• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit - deposit funds to this account for your contact to use for:

• Calling any number they choose
• Purchasing music, games, and movies for their tablet
• Scheduling and paying for a Video Connect session
• Purchasing stamps to send eMessages and eCards
  Feature availability varies by facility

Messaging Services

eMessaging™

• Sign up and purchase 'stamps'
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30-second VideoGram
  Feature availability varies by facility

Text Connect - send and receive short text messages. Limited availability.